The problem AI automation solves
Every company has work done by hand only because nobody ever redesigned it. Copying data between systems, writing repetitive emails, entering invoice and order details, assembling the weekly report from one spreadsheet into another.
This work is not difficult, but it consumes time and creates errors, especially when done in a hurry by someone whose actual role is something else.
Automation hands those steps to a system and leaves the exceptions to people. If your plan is broader AI adoption, see also AI implementation.